RPLL Web Developer Terms and Conditions

Definitions

“Client”: The customer receiving services or products from RPLL Web Developer

“Contractor”: RPLL Web Developer

Purpose

This document defines the relationship between RPLL Web Developer and its clients. This document is an integral part of every agreement between RPLL Web Developer and its clients. It applies to both written agreements and implicit agreements or work orders provided over the phone, WhatsApp, via email, in person, etc. It is overridden by agreements between RPLL Web Developer and the client so long as it is stated explicitly on the agreement.

Modifications

RPLL Web Developer has the right to modify this terms of service document without providing notice. The current terms of service are publicly posted on our website and can be viewed at the RPLL Web Developer website: https://rpllwebdev.com

Policies and Procedures

Contracts & Agreements:

Transfer of Materials: It is the policy of RPLL Web Developer not to transfer any websites, printed materials, etc. developed that are completed or in process if there is an outstanding balance.
Transfer of rights to created works: It is the policy of RPLL Web Developer not to transfer any rights to our work if there is an outstanding balance. After the project is completed and full payment has been made according to the Payment Schedule, ownership of project materials will pass from Contractor to Client.
Content collection and delay of project: We define a development state called “client delay of project” which occurs when the project is on hold for a period of longer than 15 days due to client delay (feedback, interaction, input, material or purchases/ third party expenses to be paid by client). In this event, on the day of the “client delay of project” state, any work that has been completed under the constraints of this agreement by Contractor can be billed to the client at contractor’s discretion.
Termination Clause: Client or Contractor can extract themselves from this contractual obligation at any time but must provide cause and written notice of the termination of this agreement at least 24 hours before it takes effect. If client is the terminating party, client must provide payment to contractor for work completed up to that date. The amount of payment is determined by the payment schedule and any parts that were completed for any incomplete deliverable. If contractor is the terminating party, contractor forfeits remaining payment for services rendered during the development of the current milestone except in the case of termination due to: i) Client’s inability to pay invoices or make scheduled payments, ii) Client’s inability to provide necessary feedback, input, interaction, and materials to complete the deliverable, iii) Client’s inability to provide necessary purchases, expenses, or payments to third parties.
Payment schedule: items must be paid on the date they are due. We provide a seven-day grace period after date due listed. After this grace period, work on project covered in client contract will cease until payment item is made. We have the right to refuse support and refuse to transfer materials/ information relating to the account if the grace period has lapsed.
Project development time: The duration of the project development will be approximately 30 working days. But, the estimated date of completion is an estimate and not a hard requirement due to the unpredictability of the development process and its heavy dependence on: i) a fixed design, ii) the turnaround time and acceptance of produced items by the client, iii) other factors, and ix) factors out of our control such as acts of providence.
Estimates: The estimates provided relating to the number of hours tasks, projects, or jobs will take are educated guesses and are neither ceilings nor hard quotes unless otherwise stated in the contract. If changes occur during the development process that may affect the budget or development time client will be consulted before change to development process is implemented. Also note that budgeted hours or funds may be shifted between items in the same project.
In the event of business purchase or transfer of ownership of the client’s company or organization, the client contract and its obligations also transfers to the new owners.

Invoices

Project Delay due to Non-Payment/ Collection Fees: A penalty of 5% of the total service cost will be applied for invoices that are 30 days overdue or more. Contractor reserves the right to reasonable lawyer fees as dictated under Florida law in the event of non-payment by Client and Contractor’s need to hire an attorney to aid in the collection of monies owed.
Clients may ask to have their current invoice sent to them at any time by making a request through contact@rpllwebdev.com. You may not request copy of your invoice to be mailed to you with frequency higher than once every seven days.
Billing questions must be made promptly. Outstanding billing questions do not delay the penalties of unpaid invoices outlined in the article titled “Penalties” of this document.
If the amount paid by client exceeds the client’s balance, it will be held by RPLL Web Developer and automatically applied to any future invoices of this client such as those for future work completed and maintenance services. At any time, if client has a credit, they may choose to have it sent to them via bank transfer assuming they have no projects or tasks in process. Please allow seven days to process and send the check.
Outstanding Invoices: If client fails to make full payment by the invoice due date, RPLL Web Developer reserves the right to deny service, deactivate client’s website, and/or discontinue services/support until client makes full payment of their balance. If deactivation takes place, client will be billed for reactivation of their website with a minimum of $50. These additional cost must be paid by client before website is reactivated.

Payments

Payments will be done via Zelle to the bank account that we will indicate at the time.
Project Delay due to Non-Payment/ Collection Fees: A penalty of 5% of the total service cost will be applied for invoices that are 30 days overdue or more. Contractor reserves the right to reasonable lawyer fees as dictated under Florida law in the event of non-payment by Client and Contractor’s need to hire an attorney to aid in the collection of monies owed.

Working with RPLL Web Developer

Valid Principals: We maintain a list of clients allowed to communicate with us regarding your account. It is your responsibility to alert us of any changes in this list so we may act accordingly. To add or remove someone from this list, someone on the list must contact us. People who’s names are on the list will be able to receive support, order work, make changes, request assets, etc.
We do not tolerate the use of our services to promote any immoral or illegal activities
We neither support nor are we responsible for third party contractors that you may employ or purchase services from. We will do our best to help you, within the service plans you contract.
30 Day Warranty: after the project is completed and delivered to the customer, he/she has 30 days to request any bugs be fixed on their website. Bugs are restrained to functionality that was developed under this contract. Bugs do not include upgrades or maintenance. Client will not be charged for these fixes. After the 30 day maintenance period, any work done by Contractor will be billed to Client. Note that this does not include the functions and features of any 3rd party plugins or software that is provided by the Client.
Right to Refuse Service: RPLL Web Developer provides services and products to its customers at its discretion. RPLL Web Developer reserves the right to refuse to provide continued services at its sole discretion with or without providing cause. Applied Imagination must provide written notice if and only if RPLL Web Developer and client are bound by contract as dictated by provisions in the article titled “Termination Clause” of this document. In extreme cases we will decline service immediately and provide written notice following refusal of service.
Purchases made on behalf of client will be billed directly to client. Any purchases made require pre-approval from the client.